10ninox/_posts/2008-04-25-what-a-great-service-from-logitech.markdown

layout	status	published	title	author	wordpress_id	wordpress_url	date	date_gmt	categories	tags
post	publish	true	What a great service from Logitech	[{display_name } {login } {email } {url }]	167	http://blog.10ninox.com/2008/04/25/what-a-great-service-from-logitech/	2008-04-25 00:42:34 +0700	2008-04-25 05:42:34 +0700	[service]	[service]

Not only does Logitech have a good product, but also has a great service. I haven't thought it's this good really. The thing is my VX Revolution has a problem about free spin wheel. Its wheel doesn't work well since a rubber ring was kind of loose--maybe I'm fun with spin too much :-) --Then I had contacted Logitech customer support. It was very good, quick process and surely it's truly online--doesn't have to make a phone call a single time.

Well, my problem is shown on the picture.

As you see, it is annoying in deed. Since I first contacted on April 15, 2008, I had to talk with the representative and give some information back and forth few times. I was expecting to have a new wheel for a replacement since I'm okay with disassemble and reassemble it, but they said they would send me a replacement unit for me. What I thought is only VX Revolution itself which is more than I could expect anyway. Then I unfortunately found out that this morning (Apr 25, 2008) DHL guy came to my apartment and gave me this box.

Yep, it's a brand new Logitech VX Revolution. I can't be more impressive than this. 10 days with an excellent support. You know what? This is the first day I think that 3 year manufacturer warranty on this expensive guy is genuine. Maybe I just had a bad experience with Apple care and automatically expect others' being the same. I, nonetheless, now know the great company is really existed.

Many thanks, Logitech.