[Report bugs and issues on GitHub](http://github.com/desandro/isotope/issues).
### Guidelines {: #issues-guidelines}
+ Look over open and closed issues before submitting yours.
+ Add a link to a live site with the bug. If the project is confidential, try re-creating it in [jsFiddle](http://jsfiddle.net).
The issues tracker is for bugs and issues — when Isotope doesn't work as expected. It is not for implementation issues — when you are having trouble setting up Isotope. Consider a [Support License](http://metafizzy.co/#support-license) for implementation issues. If you're not sure, go ahead and submit an issue.
## Support license
If you've tried everything and would really like to get my eyes looking at your code, you can purchase a [Support License from Metafizzy](http://metafizzy.co/#support-license).
Support License is included with Isotope Commercial License.
Most layout modes (i.e masonry, fitRows) need to measure the size of each item to appropriately account for its space in the layout. Unloaded media files like images and @font-face fonts can throw off layout and cause item elements to overlap one another. Ideally, Isotope layouts should be initialized after all inner content has loaded.
The next best solution is to use the imagesLoaded plugin included with Isotope. It's a fork of [Paul Irish's plugin](https://gist.github.com/268257) that finds all the images in a context, and fires a callback function once all the images have loaded.
Another solution is to initialize Isotope inside `$(window).load()` instead of `$(document).ready()`. This will trigger Isotope after all the media on the page has loaded.
[Similar to jQuery UI](http://docs.jquery.com/UI_Developer_Guide#Internal_functions_.26_scopes_explained), Isotope stores a instance containing properties, settings and methods with jQuery.data. You can access the instance with the `'isotope'` namespace.
{% highlight javascript %}
var $container = $('#container');
// initialize Isotope instance
$container.isotope({
// options...
});
// get Isotope instance
var isotopeInstance = $container.data('isotope');
isotopeInstance.options; // options
isotopeInstance.$filteredAtoms; // jQuery object of filtered & sorted item elements
isotopeInstance.masonry.columnWidth; // Layout mode specific properties
Currently, [using CSS transforms in Opera distorts text rendering](http://dropshado.ws/post/1260101028/opera-transform-issues). To avoid this issue, I recommend disabling Isotope to use transforms.
Isotope's default options are already set to not use CSS transforms in Opera.
I recommend against using Infinite Scroll with filtering or sorting. This combination produces a unnecessarily complex user interaction that will frustrate your users. New content gets added, but part of it might be hidden. There is no way for the user to tell what gets hidden or re-arranged when Infinite Scroll adds more content. Exercise [moderation](introduction.html#moderation) with your Isotope implementation.
If you do plan on implementing Infinite Scroll with filtering or sorting (which is a _bad idea_), use the `insert` method instead of `appended`.
[Using CSS transforms with Flash content is a bit buggy in Safari and Firefox](http://dropshado.ws/post/4085720152/css-transforms-breaking-flash). This is problematic when using Isotope on item elements that contain Flash content like YouTube or Vimeo videos, Flash ads, or Flash audio players.
The best way to resolve this issue is to disable CSS transforms by setting the [`transformsEnabled` option](options.html#transformsenabled) to <code><span class="kc">false</span></code>.
Type rendering may appear poor in WebKit browsers like Chrome and Safari. This is because of Isotope's activation of hardware acceleration. The solution is to add add a matching background to the item elements. See more: [dropshado.ws - Resolving anti-aliasing on WebKit hardware-accelerated elements](http://dropshado.ws/post/6142339613/resolving-anti-aliasing-on-webkit-hardware-accelerated).